SA TOURS & SAFARIS
The following Terms & Conditions apply to all travel related services and accommodation outside of South Africa.
All products represented are subject to availability at time of booking. Practical advice and details on dress, weather, etc, shall be provided after the reservations have been made.
There are no extra costs incurred when booking accommodation through us and you, the traveller, benefit as you receive personal value added service from our friendly and experienced consultants. We love our business and it shows in our commitment to you, the traveller.
AGE LIMIT
The minimum age of guests is 8 years, unless otherwise stated.
AMENDMENT FEE
There will be a minimum charge of R50.00 per booking for changes / amendments made within 1 month prior to travel.
CANCELLATIONS CLAUSE
Land Arrangements:
If cancelling any booking or part thereof up to 6 weeks prior to arrival, the deposit will be forfeited.
If cancelling any booking or part thereof between 6 weeks and 1 month, there is a 50% cancellation fee.
If cancelling any booking or part thereof within 1 month of travel, there is a 100% cancellation fee.
Flight Arrangements:
There is a 25% cancellation fee for discounted tickets plus R90.00 per ticket.
Normal economy class tickets (i.e. no discount) have an administration fee of R120.00 per ticket.
Car Hire Arrangements:
If cancelling any booking within 1 week of travel, there is a cancellation fee of 1 day’s rental.
E & OE (errors & omissions excepted)
LUGGAGE ALLOWANCE
For safety and because space is restricted, baggage in charter aircrafts is limited to 10kg, comprising one soft luggage bag and a reasonable amount of photographic equipment per person.
MALARIA
Please note that you are advised to take malaria precautions when going into a malaria area. Please consult your doctor on this.
MEDICAL AND TRAVEL INSURANCE
It is compulsory for you to be insured for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment. Ensure that you are covered before arriving in Southern Africa, as insurance cover is not obtainable locally.
Zimbabwe is excluded for cancellation and curtailment cover.
PAYMENT
Once reservations have been confirmed, a non-refundable deposit of 25% is required to hold reservations. Full payment is required 8 weeks prior to travel and 45 days for groups.
Rates quoted in a foreign currency (e.g. USD) will be converted into ZAR at the applicable exchange rate at the time of payment.
Variable rates e.g. air fares; conservation levies etc. are subject to change without prior notification.
Do not e-mail your credit card details over the Internet as this could result in fraud beyond our control.
Kindly refrain from depositing CASH, as it attracts banking fees, which will be for you own account.
Telegraphic Transfers: you are responsible for all the bank levies, which are to be advised by your bank.
TIPPING/GRATUITIES
Tipping and gratuities are not included in the cost of your safari/tour. You are welcome to tender an amount to the staff & guides.
The average acceptable gratuity is 10% for services rendered.
VISAS
The onus is upon the guest to ensure that passports and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas not held by the guests nor for the cost of visas.
VOUCHERS
On receipt of your full payment, a detailed itinerary will be provided electronically, with vouchers, directions and what to see and do in areas being explored.
This booking and eventual contract between the client and TOURSA shall be deemed to be concluded in Cape Town, Republic of South Africa; and shall be interpreted according to the laws of the Republic of South Africa. In the event of any action hereunder, the Supreme Court of South Africa (Cape Town Local Division) shall have jurisdiction in regard thereto, not-with-standing that the amount of the claim may be within the jurisdiction of the Magistrate's Court.
SATSA MEMBERSHIP NUMBER 645 / SAACI MEMBERSHIP NUMBER S0828
